7 Clear Signs You Need Unified Communications -- Part 1

There's been lots of talk recently about Unified Communications, from the news about the massive Cisco acquisition from Broadsoft from the ongoing discussions about how manage the ever-increasing number remote work teams. If you're not up to speed about the whole Unified Communications piece, you might be wondering if you're missing out on anything.

The easiest way to tell if you should even give unified communications a second thought is to look out for key signs in your organizations, such as customer service problems or communications inefficiencies. These can sometimes be hard to spot, so we've broken them out below:

[Note: this is part 1 of our unified communications series. To read the full series, download the White Paper, 7 Clear Signs You Need Unified Communications]

Sign #1: Your Remote Workforce is Growing

If your company is hiring more freelancers and remote workers, it isn’t alone. A 2016 Gallup poll shows that 43 percent of employees work remotely at least part of the time, and this percentage has increased yearly since 2012. 

The main challenges in having a remote workforce is establishing a sense of presence for distant offices. Since unified communications integrates multiple technologies and various devices, it closes the presence gap at every possible point, taking the “remote” out of remote office. Although IT management has traditionally been an obstacle for remote work, UC and Hosted UC are easy to set up for virtual workers. This allows businesses to ramp up operations quickly using freelance resources.

Sign #2: Your IT Staff is Overloaded

You can tell your IT department has too much to do when employees are burning out, deadlines are not getting met, and important projects are sidelined indefinitely because of existing workload.

Under these conditions, outsourcing telephony management is a good way to free up IT resources. Hosted UC systems – which increasingly earn larger shares of annual IT budgets – are a service-based approach to UC. As in most hosted services, maintenance tasks such as updates, are performed by the provider. New users are usually requisitioned through a central portal, which is done with just a few clicks.

Non-hosted UC systems are easier for IT to manage as well, since changes, updates, and implementations are all centralized and consolidated. Provisioning new users no longer takes multiple steps, and IT even has more control over how network resources are distributed.

Sign #3: You Are Outgrowing Your Old Office

Just like households, businesses can accumulate lots of clutter over the years. Uprooting from an old office is an ideal time to review new telephony solutions and to sunset old phones and hardware.

The low capital costs of adopting new UC or Hosted UC system make it an attractive option as moving-costs mount. Having a new phone system that is easy to set up and deploy helps IT focus on the other areas of business during the move such as backing up data, maintaining regulatory compliance during the transition, and handling the inevitable list of office IT issues.

Sign #4: Your Efficiency is Slipping

Communications errors, lack of employee accessibly, and disparate platforms are all obstacles that make communicating inefficient. Even seemingly small events, like missed calls between employees, can add up quickly. According to a Harvey Nash research survey, organizations with UC saved an average of 32 minutes of productive time per day simply because staff were able to reach each other on the first try. 

In fact, improved collaboration is the single largest driver of UC adoption. In an Information Week survey, 62 percent of those queried said that getting employees to work together better was the main focus, which is even greater than improving customer interactions or reducing travel expenses. 

 

Want to learn more? Download the full white paper,  7 Clear Signs You Need Unified Communications

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