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As life goes online during the COVID-19 pandemic, EATEL, RTC and
Vision Communications have announced safety precautions to protect
their customers and employees. Starting today (Wednesday), the
companies will close its seven service centers to walk-in customers
for at least two weeks. These locations include Gonzales, Plaquemine,
Larose, Reserve, Paulina, Thibodaux and Laplace.
All locations will have a dropbox available for check or money order
and payments can also be made over the phone, online or by mail. In
addition, Gonzales and Larose locations will have a drive-through
available to all customers. No customers will be disconnected as a
result of nonpayment during this time.
The companies have announced that they will follow guidance and
initiatives aimed to keep customers connected to vital services. These
initiatives include the Louisiana Public Service Commission's COVID-19
Executive Order as well as the Keep
America Connected Pledge, an initiative unveiled by the Federal
Communications Commission in an attempt to ensure that everyone across
the nation has reliable broadband and telephone connectivity during
these uncertain times.
As a critical service provider to local communities, the companies
pledged, for the next 60 days, not to terminate any services to
residential or small business customers who can’t pay their bills due
to complications from the pandemic.
“It’s always been our mission to deliver high quality, reliable
connectivity to our customers. With social distancing, remote work and
online learning in place it’s now more important than ever,” says Josh
Descant, President of EATEL. “I don’t want anyone to lose connectivity
during these unprecedented times. We are here to support our
communities in times of need. We have the tools, technology and
infrastructure to support this increased demand.”
“As a Louisiana company, we've weathered many storms and there's one
thing we know - our networks, our people and our communities are
resilient,” adds Descant. “We will continue to deliver you the service
you depend on to keep you connected to the world.”
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