Hosted Business Phone is a fully-managed, Voice over IP (VoIP) phone system that backs up to EATEL data centers to give businesses a sophisticated, scalable, and highly-functioning hosted unified communications system. Eatel’s Hosted Business Phone is a monthly service that includes everything you need—phones, equipment, service, installation, and training.

Hosted Business Phone is based on Voice over IP (VoIP) that uses your company's data connection to deliver calls to and from your office. Eatel's data network has very high reliability, and Hosted Phone is engineered such that voice traffic always takes priority over more routine data traffic.

In the network, EATEL has implemented Hosted Phone with a redundant design such that if a failure were to occur, backup equipment would take over. The biggest advantage as compared to a traditional phone system set-up is the intelligence for the service resides in the network, not on local equipment. If a natural disaster or event were to happen, EATEL's network-based solution would continue to operate, whereas a phone system at a business location has a greater chance of failing.

Some VoIP providers offer a solution that uses the public internet and is not engineered for optimal performance. Sometimes it works fine, but performance can vary widely based on location, time of day, and the amount of data traffic. In contrast, Eatel’s Hosted Business Phone is a network-based phone system that utilizes Eatel’s managed, secure, and high-performing private IP network. Your traffic is managed and prioritized and is not subject to the same uncontrollable inconsistencies seen in public internet services.

Since Hosted Business Phone is an end-to-end managed solution managed by Eatel, voice quality is comparable to what you're used to today. However, as technologies such as high definition voice emerge, voice quality for services like Hosted Business Phone will be far superior to what you have today.

Hosted Business Phone is a fully managed solution – Eatel ensures voice quality from your phones all the way into the phone network. Eatel’s network prioritizes voice traffic so that no voice always has priority, no matter how much data traffic there is.

When your company signs up for Hosted Business Phone service, the physical address that you provide to EATEL will be reported to local emergency service personnel when 911 calls are placed. It is important to note that calls from EATEL’s Hosted Phone service to any Enhanced 911 emergency center will report this physical address you provided when the service is initiated, even if the device is moved to another location. If you move phones after the initial installation, you MUST notify EATELof the new physical address, otherwise emergency responders may not reach you.

Hosted Business Phone provides a web portal called CommPortal for both end-users and administrators so that the vast majority of capabilities of the service can be self-managed. Want to make a change to a hunt group or call pickup group? Go into the web portal and make the change. Want to move a phone from one location in the building to another? Simply plug the phone into the wall jack at that location and the phone will boot up with the user's configuration ready to go.

The designated administrator of your company may access CommPortal at https://webcare.eatel.net/bg and end users may access it at https://webcare.eatel.net/

As always, Eatel is ready to serve your business needs and answer inquiries. For assistance, simply call our business customer service at (225) 621-4100.

In addition to on-site training, the best and most inclusive source of support material is on Eatel’s  support webpage found at http://eatel.net/hvsupport. Here, everyone in your company will have access to multiple sources of information, including tutorial videos and user guides. Additionally, EATEL's business representatives are always a phone call away – (225) 621-4100.